We are committed to your satisfaction. This policy outlines how we handle returns, ensuring a fair and transparent process for all our customers.

  1. Return Window

We offer a 14-day return window for eligible items. You may return qualifying products within 14 days of the delivery date for a full refund or exchange. Please see below for which items are eligible.

  1. Eligible Returns (Returnable Items)

To be eligible for a return, items must be in their original, factory-sealed, and untampered condition. Returnable items include:

  • Sealed products (e.g., Booster Boxes, Elite Trainer Boxes, Tins, Blister Packs).
  • Gaming accessories (e.g., sleeves, binders, playmats) in their original, unopened packaging.
  • Any product that remains in its original, mint, and unused condition.
  1. Non-Returnable Items

Due to the volatile market nature of trading card games and the collectibility of the products, the following items cannot be returned:

  • Single trading cards.
  • Graded trading cards.
  • Any product that has been opened (e.g., opened booster packs, ETBs with broken seals).
  • Digital products or redeemed codes.
  • Gift cards.
  • Items marked as “Final Sale” or “Clearance.”
  1. Return Shipping

We make returns for eligible items simple and free.

  • Free Return Shipping:We cover all return shipping costs for eligible items within the United States.
  • No Restocking Fees:We do not charge any restocking fees for approved returns.
  • Prepaid Return Label:Once your return is approved, we will provide you with a prepaid return shipping label.
  1. Refund Process

Our refund process is straightforward and transparent.

  • Refund Method:Refunds are issued to your original payment method.
  • Processing Time:Please allow 3-5 business days for us to process your return after we receive it at our facility.
  • Confirmation:You will receive an email confirmation once your refund has been processed.
  • Bank Processing:Please note that it may take your bank or credit card company an additional 2-5 business days to post the refund to your account.
  1. Exchange Policy

If you wish to exchange an eligible item, the process is handled as a return. Please return the original item for a full refund and place a new order for the product you would like instead.

  1. How to Start a Return
  2. Contact Us:To initiate a return, please contact us within 14 days of receiving your order.
  3. Provide Details:Email us at contact@tcgcardsord.store with your order number and the reason for the return.
  4. Receive Label:Once approved, we will email you a prepaid return shipping label and instructions.
  5. Pack & Ship:Securely pack the item(s) in the original shipping box if possible and drop the package off at the designated carrier location.
  6. Return Conditions

For a return to be accepted, items must be sent back:

  • In their original, unopened, and factory-sealed condition.
  • With all original packaging and components.
  • Including any promotional “gift with purchase” items.
  1. Incorrect, Damaged, or Defective Items

This is our exception to the policy for single cards and other items. If we make a mistake, we will make it right.

  • Report Promptly:If you receive an incorrect item, a damaged product, or a single card in a condition significantly different from what was described, please contact us within 48 hours of delivery.
  • Provide Photos:Include your order number and clear photos of the issue (e.g., damage to the item, the wrong card received, the packaging it arrived in).
  • Resolution:We will immediately work with you to provide a replacement (if available) or a full refund. In these cases, we will cover all associated shipping costs.