This policy outlines the terms and conditions for purchasing pre-order items from Tcgcardsord. Please read this policy carefully before placing a pre-order. By placing a pre-order, you agree to the terms outlined below.

  1. What is a Pre-Order?

A pre-order is an order placed for a product that has not yet been released by the manufacturer. Pre-ordering allows you to reserve a product in advance and secure your purchase from our incoming stock.

  1. Payment

Full payment is required at the time you place your pre-order. Placing a pre-order secures your item(s) and price. You will be charged the full amount of the order at checkout. This includes the cost of the pre-order items, any in-stock items, shipping, and applicable taxes.

  1. Release Dates

The release dates listed on our product pages are estimates provided by the manufacturer and/or our distributors. These dates are subject to change without notice. Delays in manufacturing, shipping, or distribution are outside of our control and can impact the official release date.

We will do our best to update product pages with any official changes to release dates. By placing a pre-order, you acknowledge and agree that you are ordering an unreleased product and that the release date is subject to change.

  1. Shipping Pre-Orders
  • Orders with ONLY Pre-Order Items:If your order contains only pre-order items, it will be shipped on or shortly after the official release date of the product.
  • Orders with BOTH In-Stock and Pre-Order Items:If your order contains a mix of in-stock items and pre-order items, the entire order will be held until all pre-order items have arrived. The complete order will ship once the final pre-order product is released.If you wish to receive your in-stock items sooner, please place a separate order for them.
  1. Product Allocations and Order Fulfillment

The trading card game industry occasionally experiences product shortages and allocations, where we may not receive the full quantity of a product that we ordered from our distributors.

In the rare event that we are unable to fulfill all pre-orders for a specific product due to a manufacturer or distributor allocation, we will fulfill orders on a first-come, first-served basis, based on the time the order was placed.

If your pre-order cannot be fulfilled due to an allocation, you will be notified as soon as possible and a full refund for the unfulfilled item(s) will be issued immediately.

  1. Pre-Order Cancellations
  2. Cancellation by Customer:
    We understand that circumstances can change. If you wish to cancel your pre-order, please contact us at support@tcgcardsord.store.
  • Pre-order cancellations are subject to a 10% cancellation fee, which will be deducted from your refund amount. This fee covers non-refundable payment processing fees and the cost of securing your reserved stock.
  • Cancellations will not be accepted within 7 daysof the product’s scheduled release date.
  1. Cancellation by Tcgcardsord:
    We reserve the right to cancel any pre-order at our discretion. If we cancel your order, you will receive a 100% full refund.
  2. Price and Product Guarantee

By placing a pre-order, you are locking in the price of the item. If the market price of the product increases before its release, the price you paid will not change. We do not make adjustments to pre-order prices after an order is placed.

Product images, descriptions, and contents are based on information provided by the manufacturer and are subject to change.